How can we help you?

Visit our onboarding page and click 'Create Free Account'. Fill in your basic details, verify your email, and submit your KYC documents. Most accounts are verified within 24 hours.

For individuals: a valid government-issued photo ID and proof of address. For businesses: certificate of incorporation, business registration documents, and KYC for all beneficial owners.

Standard verification takes up to 24 hours. Complex corporate structures may take up to 48 hours. You'll receive an email notification once your account is verified.

Yes, the minimum transaction amount is $10 or its equivalent in other supported currencies.

Most transfers are completed within minutes. Some corridors may take up to 1-2 business days depending on local banking infrastructure and compliance checks.

Hayvora supports 50+ currencies including NGN, USD, GBP, EUR, GHS, KES, ZAR and many more. Check our rates page for the full list.

Fees vary by corridor and transaction type. All fees are displayed transparently before you confirm any transaction. There are no hidden charges.

Transfers can be cancelled if they have not yet been processed. Once a transfer is in progress or completed, cancellation may not be possible. Contact support immediately if you need to cancel.

All funds are held in segregated accounts with licensed banking partners. We use 256-bit encryption, two-factor authentication, and continuous fraud monitoring.

KYC (Know Your Customer) is a regulatory requirement for all financial services companies. It helps us verify your identity, prevent fraud, and comply with anti-money laundering laws.

Yes. Hayvora operates under applicable financial services regulations in its operating jurisdictions. We maintain full compliance with AML, KYC, and data protection laws.

Click 'Forgot Password' on the login page and enter your registered email address. You'll receive a password reset link within a few minutes.

Yes. Hayvora offers multi-currency wallets. You can hold, convert, and manage multiple currencies from a single dashboard.

To close your account, ensure all pending transactions are complete and your balance is zero. Then contact support at hello@hayvora.co with your account details.